OPG, Inc. always encourages any person, legal representative, or employee to discuss concerns and complaints with an OPG, Inc. representative. There are also options to file formal complaints with OPG, Inc. or BDDS, as outlined below.
Filing a Complaint with OPG, Inc.
To lodge a complaint, concern, or grievance with OPG, Inc., a person may use any of the following ways:
- Use the Complaints-Grievances Microsoft Form: https://forms.office.com
- Email: comments@opgrowth.com
- Fax: Send concerns, complaints, or grievances to 317-813-3012
- Mail: ATTN: Andrea Schwartz, CEO, 10080 E. 121st St. Suite 112, Fishers IN 46037
The Complaint Process
A person, legal representative, or employee should expect:
- Confirmation from the Chief Officer receiving the complaint within 24-hours, if the complainant provided contact information.
- Notification in writing of the plan to resolve the issue or a request for additional information within a maximum of seven (7) days.
- The possibility that a concern or complaint may be elevated to the Lead Internal Investigator in situations where the Chief Officer determines an investigation should occur.
Filing a Complaint with BDDS
“Any individual, guardian, family member, and/or community member has the right to file a complaint
on the behalf of an individual receiving waiver services through BDDS. You can file a complaint it you feel that the provider has not followed state and/or federal rules or program requirements. BDDS will then investigate the complaint and determine the best course of action to assess the situation. Complaints can be filed using the online complaint form or by calling 800-545-7763.”